No, you can refer yourself for all services except for the psychiatry services (Dr. Megan Lelli) which require a physician referral and are covered by OHIP. However, some insurance providers may require a referral from a doctor in order to cover the fees.

CAFCO offers both virtual and in-person appointments. Our virtual platform is fully compliant with all privacy legislation.

This depends on the service requested. We strive to schedule clients in a timely manner and are often conducting research on best practices to reduce wait times. Approximate wait times can be found HERE, keeping in mind these can vary.

If you are interested in working with a particular clinician, please indicate it on your request for services or inform the clinician conducting your Initial Consultation.

We encourage you to wait for a calm moment to discuss therapy or assessments with your child. It is not recommended to bring it up when your child is upset or immediately after a crisis or argument. Let your child know that therapy is a safe space to talk about their feelings. In case of assessments, let them know that this is a process aimed at understand them better. You may also show your child a picture of their clinician (available on our website) so they know who to expect.

Additional information on preparing your child for therapy can be found here:
👉 Bringing Your Child to Therapy – Liana Lowenstein

Yes, we are proud to offer quality services in both French and English. Many of our clinicians can provide bilingual assessments, therapy services, and group programs.

If a child is receiving services, all legal guardians must provide consent. However, you can request parenting services for yourself. Please note that adolescents must provide their own consent to receive services.

Once your profile is created at https://oab.owlpractice.ca/cafco-ceafo, go to My Account > Add Payment Method.
Owl Practice uses Stripe, a highly secure payment processor. Only the last four digits of your card are visible to clinicians and administrative staff.

Many extended health plans cover psychological or therapeutic services. The number of sessions and percentage of coverage vary by plan. We recommend contacting your insurance provider before your first session to confirm your coverage.
Please note that we do not bill insurance providers directly.

No. Records are never shared with anyone without the client’s written consent.

 How can I get a receipt?

Receipts are sent electronically when payments are processed. If you need an additional copy, they can be found on your Owl portal.

If you need help with a receipt, you can email admin@cafco-ceafo.ca. Alternatively, please speak with your clinician to determine whether the requested change is appropriate given the service provided.

All four professionals provide high-quality, evidence-based treatment. The primary difference is that only Clinical Psychologists can provide a formal diagnosis.

A psychometrist administers and scores standardized psychological tests under the supervision of a Clinical Psychologist.

In Ontario, psychologists must complete one year of Supervised Practice after finishing their clinical training, internship/residency, and thesis defense. Psychologists in Supervised Practice receive weekly supervision from a licensed psychologist. They are highly trained and work independently while consulting regularly with their supervisor for guidance.

An Intern (Resident) is completing the final stage of a Ph.D. in Clinical Psychology prior to beginning Supervised Practice. Interns have completed all coursework and practicum training.
A Practicum Student is still in the process of completing graduate training. Both receive weekly supervision from a licensed psychologist.